You get what you pay for and your local business is going to provide customer service that is most likely worth the markup

It’s within a standard deviation, it’s not like it’s getting him into Mensa.

They probably use a third party company to mail statements and such. I wouldn’t be surprised if they have already tried to contact the account owner but are unable to. They still need an address on file for account verification so they can’t exactly remove your address without an updated address from the customer. I don’t know why they asked you though. You wouldn’t have permission to update information on someone else’s account.